Business achievements 2008

Due to heavy focus on business drivers increased EBITDA margin from – 18% in 2007 to + 10% in 2008

Business achievements from 2006 to 2007

Business improvement (Lean Management) with a total "cash-in" effect of estimated € 85m corresponding to 9% of the total cost base

EBITDA increased by 138% due to heavy focus on customer profitability and efficiency
EBITDA-margin increased by 82% to 7,0%
Highest profitability per customer and employee of all German service providers (EBIT per customer and EBIT per FTE)
OPEX per customer declined by 65%
Despite getting closer to market saturation the customer base has more than doubled (to 3,4 Mio.)
Customer satisfaction increased from index 100 to 124
Employee satisfaction pushed from index 72 to 83 points

Connect Call Center Test:

among all German Service-Providers

Development and implementation of refocus program (Turn-around) which included cost and revenue program
Successfully implemented Culture Change Program "Wir machen es einfach" (We just do it - We make it simple)
Reduced call volume by introducing a wide range of self-services
Reduced churn by 45% with retention/prevention programs

Successful acquisition of an ISP (Internet Service Provider): commercial and legal negotiations, due diligence, business plan and integration
On the sales side, successfully acquired Credit Swiss First Boston (London) - global customer with an annual revenue of € 13m
Successfully implemented Balanced Scorecard and culture program: "Let´s follow the sunrise .... on a balloon trip around the world"

Reengineered the total sales supporting process in TDC
Raised the professional level of competence in the organization and made complete management tools to monitor and train the level of competence for the complete support staff

Curriculum Vitae

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Press clippings

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